From questions regarding the bedrooms through to our care services and the fees, we understand the need to seek answers before committing to living with us here at Highwood Care Home.
We have created a thought-through list of frequently asked questions which we hope will be beneficial. Should you have any further questions, please don’t hesitate to get in touch with us.
At Highwood Care Home, we require a 28-day notice period for residents receiving any of our long-term care types and are looking to move out. Our compassionate team are on hand around the clock to support you with your moving transition and answer any further questions you have.
Our care plans are tailored to each individual and are assessed regularly to ensure that we continue to fulfil our residents’ needs and requirements if their care needs change. We recognise that people’s health and well-being demands will change over time, therefore our care is tailored to be able to cater for these changes. We work with each resident and their family members to create a personalised care plan that is ideal for them.
Residential Care provides live-in accommodation, with support 24 hours a day to those who need extra help with personal care or mobility, whilst enjoying the benefits of grouped living. Nursing Care equally provides 24-hour care and support but the main differential is the assistance from a registered nurse, who is available day and night to provide medical care.
Highwood Care Home has been recognised and evaluated by the Care Quality Commission (CQC). The CQC guarantees that health and social care services are safe, competent, courteous and of high quality.
We support our residents’ overall wellbeing through the excellent tailored care we provide that helps to alleviate daily stresses associated with personal care, medical care or mobility needs. We also support the mental, physical, and emotional well-being of our residents through the all-inclusive facilities and activities we provide, enabling residents to socialise with others, gain new experiences, learn new skills, and continue with their hobbies regularly. We encourage residents to live their lives the way they want to at Highwood Care Home.
Yes, we offer Dementia Care at Highwood Care Home. Our dedicated team is fully qualified to care for a variety of dementia needs, ensuring they can live the life they deserve at our care home in Bideford. Whether you are in the early stages of dementia or have been living with it for a while, we have a care team that offer services tailored to your specific needs and preferences.
We are happy to offer Respite Care at Highwood Care Home. Prior to their admission we will evaluate a person’s care needs and assess how long someone should stay at our care home. Respite care is suitable for those who have recently had an illness, injury, or operation and cannot return to normal life straight away. It can also be arranged for someone who is being cared for full-time by a loved one at home and who needs a well-deserved break.
We provide a range of facilities for all of our residents. We have an in-house hairdresser & salon, as well as a cinema room, communal and private dining rooms, an activities programme, a café and private gardens for residents to pursue their hobbies and interests.
Highwood Care Home is in the heart of Bideford in North Devon. Visiting the River Torridge is just the beginning of things that you can do around the local community. Visiting local neighbourhoods including Appledore or Westward Ho! offers residents a range of new places to explore and people to meet. If you are unsure of where to spend your day out in Bideford, our activities coordinators will always offer the best recommendations. Bideford is a coastal town full of history and wonderful views so no matter where you decide to visit, there will be something for the whole family to enjoy.
Residents are encouraged to regularly participate in group activities and events by our wonderful team of Activities Coordinators. Some examples of the activities we offer include pet therapy, arts & crafts, pamper sessions, exercise sessions, quizzes, live entertainment, gardening, games, film nights, and much more.
Yes, at Highwood Care Home we have a friendly, professional hairdresser who visits our salon regularly to provide residents with a variety of hair services so that they can look and feel their best.
Our in-house chefs and kitchen staff cater to all dietary needs, with a seasonal menu that is regularly updated to choose from for breakfast, lunch, and dinner. Meals can be served in the dining area, the resident’s rooms, or the garden during warmer months of the year. Residents can also spend time in the private dining room with loved ones. Also, a variety of beverages and snacks are available throughout the day.
Yes, all of our bedrooms with have access to a private en-suite wetroom with a sink, shower and toilet.
All residents at Highwood Care Home are encouraged to bring their own furniture or personal items to make their rooms their own. Residents are encouraged to make their rooms feel like their own by bringing personal belongings such as photographs and decorations, small pieces of furniture, and furnishings. It’s the little additions to a room that can make all the difference and make it feel more like home.
Our fees will be reviewed annually, and any changes will be advised at least 4 weeks in advance of any change taking effect. The current fee uplift is effective in April each year. For further information please contact us.
There are different ways you can pay for care home fees. If the individual has been assessed as having eligible care needs and limited financial resources, the local authority may cover the whole amount or part of their care home fees. The amount of funding will depend on the individual’s means.
If the individual has complex healthcare needs that require full-time nursing care, they may be eligible for NHS Continuing Healthcare Funding. This funding covers the full cost of care, including accommodation and personal care. If an individual has sufficient income, savings, or assets, they may be required to pay for their care home fees themselves.
In some cases, family members may choose to contribute towards the cost of care. An individual’s care home fees may be paid for by a combination of sources, such as local authority funding and self-funding.
If someone is having financial difficulties, we want to be able to help you in any way we can, whether that’s looking at different finance options or relocating you to a smaller suite inside the home. Get in contact with our team about how we can support you.
If your care home fees cost more than what the local council is willing to pay, somebody else can make up the difference between that figure and the home’s fee, such as a family member.
When you pay your care home fees at Highwood Care Home, this includes your accommodation, all meals, snacks, and drinks, as well as any activities you participate in, in-house facilities you use, and local excursions (some may incur additional charges where it is applicable). All the care and support you receive are also included in your weekly fees, although additional medical services such as dental care or chiropody may come at an extra cost. We try our hardest to accommodate all our resident’s requests but some may incur additional charges. Please contact the team directly for more information regarding this.
You may be eligible for funding from local governments or NHS, depending on your circumstances (Funded Nursing Care or Continuing Health Care). Before you go any further with your funding sources, we recommend that you get financial advice from somebody qualified.
In the unfortunate event of death, all costs related to the Care Agreement will be terminated immediately. Housing and lodging expenditures will be covered for up to ten days following the death, or until the residence has been examined and cleaned fully.
In England, all care home fees are assessed based on the individual’s care needs and financial situation.
The assessment of care needs is carried out by the local authority, which will determine the level of care required and the type of care home that is appropriate. The financial assessment is also carried out by the local authority or by an independent financial advisor. It will take into account the individual’s income, savings, and assets to determine whether they need to contribute towards the cost of their care.
If the individual’s assets and income are below a certain level, they may be entitled to financial support from the local authority to help pay for their care home fees.
If an individual is deemed eligible for NHS Continuing Healthcare, their care will be fully funded by the NHS. It’s important to note that eligibility for NHS Continuing Healthcare is not based on a specific diagnosis or condition, but based on an individual’s overall care needs and the level of support required to meet those needs.
Get in touch with the team here at Highwood Care Home for more information.
When transferring from the community or another care home an individual does not need to isolate if the circumstances at the care home / interim care facility from which the person has transferred are known.
If the resident is symptomatic or has been in close contact with someone who has COVID-19, then they should isolate and perform two LFT tests on day (0), and again on day (2). Isolation can end following two negative tests.
If the resident tests positive in the home, they must be isolated for 5 days. The resident can then return to their normal activities if they feel well and do not have a high temperature (without the use of medication paracetamol).
Residents who test positive should avoid contact with other people who are eligible for COVID-19 treatments for 10 days after a positive test. Residents unable to take the test should isolate for 5 days.
During a COVID-19 outbreak, there may be risk assessments carried out to include but are not limited to the control of visiting arrangements, admissions to the home, and the use of communal areas for some time. We work closely with local and national agencies following the local agreements and guidance. For more information please contact our Home Manager directly.
Every resident will be supported to choose an essential caregiver to benefit from companionship and additional care and support provided by someone with whom they have a personal relationship. Essential caregivers can visit during periods of the outbreak and when their friend or family member in a care home is isolated. If a care home resident has tested positive for COVID-19, essential caregiver visits can be made in exceptional circumstances (for example, severe distress or end of life) with appropriate IPC support, and consideration of the vulnerability and vaccination status of the essential caregiver.
At any time, the COVID-19 regulations and guidance from the Government, National and Local Healthcare Agencies may change. For further information, please click here or contact the Home Manager directly.
At our care home in Bideford, our aims are to ensure that:
Whilst being vaccinated is no longer mandatory for visitors, residents or team members we strongly recommend that all all of these individuals at Highwood Care Home are fully COVID-19 vaccinated, including future boosters, unless they are medically exempt. To reduce the risk of infection to others we will continue to encourage our team members to have all their vaccinations.
Yes. Our care come in Bideford is regularly inspected by the Care Quality Commission to ensure we continue to meet a high standard of care in all areas of the home.
Yes, we welcome all prospective residents and their families to book a tour around our care home to ensure it’s the right choice for them.
Yes, we allow prospective residents to schedule a trial stay for 4 weeks so they can experience what life will be like at Highwood Care Home before deciding to move in permanently.
At Highwood Care Home, the needs and interests of our residents always come first, and we encourage everyone to make their own choices and continue to live their lives as they wish. Our team works hard to form relationships with our residents and their families so that their every need and wish is met. Thanks to our various facilities, range of care services, and purpose-built environment, residents are able to pursue their passions and enjoy a happy life.
