Celebrating Our Perfect 10 Review Score!

Here at Highwood Care Home, we couldn’t be prouder to share that we’ve achieved a perfect 10 review score on carehome.co.uk! For us, this achievement means the world. Carehome.co.uk reviews come directly from residents and their families, so this score reflects the experiences of the people we care for every day.

Since we opened at the end of the summer, we have strived to create a home where our residents could feel truly safe, happy, and cared for, and where families could have peace of mind knowing their loved ones are in the best hands. To see this reflected in our reviews is such a proud moment for all of us.

One family member recently shared: "Following an initial viewing in May, my brother and I arranged some respite care for Mum. We were so impressed with the building, decor and 'feel' of Highwood, especially the attention to detail. Once a date had been agreed, we arrived to a wonderful welcome, and all the staff on duty came to greet us and introduce themselves, which immediately put our minds at rest. There was a special welcome poster for Mum, a cup of tea and cake to settle any anxiety, and we were all able to enjoy some lunch together before leaving Mum with some newfound friends. The atmosphere was calm and relaxed, and everyone was supportive, caring and considerate. There was a great deal of thought with regard to Mum's room location, and this was much appreciated. We've been kept updated and have some lovely photos of Mum enjoying some of the activities. It's a huge relief to know that she is being well cared for and is in such a professional and beautiful environment."

Reading feedback like this reassures us that we’re achieving what we set out to do. Our team is truly passionate about providing care that’s not just professional, but also warm, compassionate, and personal. Whether it’s taking the time to learn each resident’s favourite hobbies, creating delicious, home-cooked meals, or simply sitting down for a chat and a cup of tea, we’re always focused on making life here at Highwood as enriching and comfortable as possible.

Looking ahead, we’re excited to continue building on this success. Every day is an opportunity for us to grow, to learn, and to make a real difference in the lives of our residents. If you’d like to know more about Highwood Care Home or arrange a visit, please don’t hesitate to get in touch. We’d love to welcome you and show you the difference that our care makes.